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4 Comments

  1. 1

    Bob

    It’s worth noting that there is, and always has been, a 7 day hold on any trading or gifting from any account once it has been accessed from a computer not previously associated with that account.
    No one will have their precious diamondback-rusted-fade CS:GO knife skin stolen.

    Reply
  2. 2

    moonrainbow

    Valve’s hack notification system is bullshit. When i was notified the hacker already took everything : steam password and steam e-mail. This happened on on August, the 23th.Following Steam procedures i discovered that my Steam email was reset to another one so i couldn’t get into Steam by changing my password. This might happen online, i haven’t blamed anyone (even if, probably, the overall security system is low, given Valve’s online business). However, the worst thing was realizing how little Valve care about hacked accounts. My ticket is well formed and still pending on their support tool. Not even an acknowledgement until today. Not even an answer. I am totally invisible to them. What do i think ? They have REALLY serious and MASSIVE troubles with hackers lately. I’m considering to leave Steam and of course, given my experience, i won’t recommend it to anyone, until they PUBLICLY prove they have less vulnerable security systems.I had about 30 (paid) game titles in Steam. They should just stop talking and start investing in a support organization that really works, or they will simply lose their paying customers.

    Reply
    1. 2.1

      Chris

      Hi @moonrainbow, did you ever get your account back? I had mine hacked on 28/08/2015 and they still haven’t replied to the ticket I created on 29/08/2015. It is disgraceful.

      Reply
  3. 3

    Jacob

    Bob it can take 6 weeks for you to get a response from Steam Support.

    By that time your account is empty and depending on the mood of the CSR you may not get your items back.

    Beyond this you can steal another persons account by sweet talking Steam Support and claiming the person who is logging in isn’t the actual owner.

    Reply

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